iPhone Customer Service Page

Thanks for purchasing one of our iPhone applications or our nature sounds! If you are having any problems with the application or have questions about creating ringtones, please check our FAQ’s below. If you still don’t find what you are looking for, please contact us at support@wildtones.com.

  Please use our apps and sounds responsibly!  They have extremely high quality sounds and can be disruptive to birds and wildlife if misused.  We recommend following the Code of Ethics by the American Birding Association.

GENERAL

Does the Peterson Guide work on a Touch as well as an iPhone?

Yes!  All our apps and sounds will work on either an iPhone or an iPod  Touch.

I just downloaded the app and it hangs up or crashes. How can I fix this?

We're sorry you are having trouble.  There are lots of reasons why this might happen and most of the time it can easily be fixed. 

First please be certain you have upgraded your handset OS to at least 3.1.3.  Apple discovered a bug in their OS in 3.1.2 which causes mysterious crashes, and fixed this issue in the release of 3.1.3.   if you do not have the 3.1.3 version of the OS or later, please do that upgrade, then reboot your handset. 

If 3.1.3. or higher was already installed on your handset,  it is likely your phone needs a hard reboot.  Apple recommends rebooting your iPhone or Touch after every installation of any app or upgrade (much like would reboot a computer after installing a new program), so that is the first thing we recommend. This solves the issue in the vast majority of cases.

If you are still experiencing problems, uninstall and reinstall the application.

If that still does not fix the problem, then please contact us and let us know (1) which application you have (2) exactly what happens and (3) what you do leading up to the problem. We need to know all this information so we can track down any bugs that we have not yet stamped out!

I'm unable to hear the sounds after I downloaded the app.  What should I do?

First, please make sure that all of the sound volumes are up and the sound is turned on. Sometimes the sound gets inadvertently turned off due to the location of the mute switch.  Make sure the mute switch on the top left of your iPhone does not show the red or orange dot.  If it does show the dot, then slide the switch so the dot is no longer showing.  If you see the color, then the sounds on your handset have been muted. 

Also, make sure the sound settings are high enough by clicking the top of the rocker button, located below the sound switch on the left of the phone. If you do this while pressing the sound button on the app, it will adjust the handset sounds.   And go into the Settings section of your handset and make sure the sound volumes are set high.

Some models of the iTouch will only play sound through a headset.  If you are still unable to hear the sounds after adjusting the volume settings, please check to see if you can hear the sounds through your headset. 

I’ve downloaded the application, but can’t seem to locate it.  What should I do?

Did you purchase the app from your phone or your computer?  The app appears on whichever unit you purchased it from and will transfer to the other once you synch the iPhone or Touch and your computer.  If you bought the app thorugh iTunes using your computer you will need to synch your handset to the computer to get the app onto your handset. This process is the same for any app that you buy.

Have you synch'd your iPhone or Touch since purchasing our app? If so, look on your iPhone or Touch and see if our icon is already there. If it was synch'd correctly, you will see the the icon on the home screen of the handset.  Depending on how many apps you already have on your handset, it might appear on the second page of the home screen.  If the icon is not there, then you may need to adjust your synch settings or your iPhone or Touch may not be synching properly.  If you still need help downloading your app. you may need to contact Apple or consult your User Guide for further assistance with synching. You can find the User Guide here:  http://manuals.info.apple.com/en_US/iPod_touch_Features_Guide.pdf

I have some ideas that I think would make your applications better. How can I tell you about them?

We love to hear from our customers with helpful ideas to make our apps better. In fact, every upgrade we have offered has in it things that have come directly from our customers who tell us what they think might be done better. We welcome constructive advice from customers as we want our apps to be fun and useful. Oh, and by the way…if you like what you see, you can also tell us! Just email us at support@wildtones.com.

PETERSON IPHONE FIELD GUIDES

I love the upgrade with 180 birds in it! But I have seen a bird that I do not believe is in the guide. Will you be adding more birds?
 

Our last upgrade added nearly 50% more birds making this app the largest and most complete Backyard Birds app in the iTunes store. Since there are over 900 birds found in North America, there may from time to time be birds that you see which are not in this app. We focused in this app primarily on the birds which are most commonly seen, and with our customers help, our app reflects the birds you are most likely to see regardless of where you live in the continental US and most of Canada. If you have suggestions for other birds which may be missing, please let us know at support@wildtones.com. We can’t promise we will include every suggestion, but we are focused on providing a product our customers like using. And besides…we really do like hearing from you!

Why don’t you include Alaska and Hawaii in the zip codes?

In order to give you the best quality experience with the Peterson Guide, including songs and calls for all the birds, we have limited the geographic areas we represent to the continental 48 states. That way, we can use the terrific Peterson range maps, images and text and have sounds for all the birds we represent.

Can I search the list of birds?

Yes! There are two ways to look at and search for birds. You can either see them alphabetically or by family. In the alphabetical list, you can search for birds by using the search bar at the top of the page – just type in a portion of the name and a list will appear of birds with these letters in their names. The “family” list groups the birds according to the conventions they are listed in the most recent printed version of Peterson Field Guide to Birds of North America. In this way birds of the same family are grouped together (hawks, hummingbirds, warblers, ducks, etc) and this makes it easier for someone who might not be very familiar with bird species to identify the type of bird they are looking at and look at similar birds for comparison. You have the opportunity to touch the family name and get more information about that family group as found in the printed version of the Peterson Filed Guide to Birds of North America.

IPHONE RINGTONES

HOW CAN I MAKE RINGTONES FROM YOUR BIRD AND ANIMAL SOUNDS?

If you have an iPhone the only way you can create a ringtone from any sound is to do it on iTunes for an additional .99 charge. We took the information below from iTunes so you can see exactly how to do it.

You can create ringtones (the sound your iPhone makes when someone calls you) from many songs purchased from the iTunes Store. You pay a fee for each custom ringtone.

Eligible songs have a bell icon next to them. If you don't see the bell column in your iTunes library, choose View > View Options, and then select Ringtone. (If a message appears, click Check Songs.) If you don't see the bell column in the iTunes Store, follow the same steps while you're in the iTunes Store.

To create a ringtone:
1. Choose Edit > Preferences, click General, and then make sure Ringtones is selected.
2. Make sure you're connected to the Internet.
3. Select the song you want to use, and then choose Store > Create Ringtone.
4. In the editing window that appears, choose the part of the song you want to use as the ringtone.
You can use up to 30 seconds of the song.
5. When you're ready, click Buy.

Important: After you click Buy, you can change the ringtone's name and other information, but you can't select a different portion of the song.

You can sync ringtones created with iTunes with any iPhone you own, and play them on up to five authorized computers. After you sync your iPhone, you can assign the ringtone to one or more contacts. Note:iTunes ringtones are available only in some countries, and can be used only on iPhone.

Why does it cost .99 to create a ringtone?

It may seem odd to have to pay to do a conversion for a ringtone, but this is the way iTunes works and it actually is still a good price for a high quality ringtone. By the way…Wildtones does not receive any of the money for the cost of converting our sounds to a ringtone.

HOW CAN I KEEP UP TO DATE WITH NEW PRODUCTS AND BIRDING INFORMATION?

We really want to keep in touch with you and want to hear about your birding experiences!

If you want to know more about our products and new releases, please sign up for our newsletter on our home page, or contact us at support@wildtones.com and ask us to sign up!

Please join us on Twitter @petersonbirdapp

And on Facebook on our Peterson Field Guides Mobile fan page. Here you will get interesting postings every day from us about birds, and you can post your own photos and sightings. We look forward to hearing from you!