iPhone Customer Service Page

Thanks for purchasing one of our iPhone applications or our nature sounds! If you are having any problems with the application or have questions about creating ringtones, please check our FAQ’s below. If you still don’t find what you are looking for, please contact us at support@wildtones.com.

  Please use our apps and sounds responsibly!  They have extremely high quality sounds and can be disruptive to birds and wildlife if misused.  We recommend following the Code of Ethics by the American Birding Association.

GENERAL

Do your apps work on a Touch as well as an iPhone? How about an iPad?

Yes!  All our apps and sounds will work on an iPhone , an iPod  Touch or an iPad. 

I just downloaded the app and it hangs up or crashes. How can I fix this?

We're sorry you are having trouble.  There are lots of reasons why this might happen and most of the time it can easily be fixed. 

First please be certain you have upgraded your handset OS to at least 3.1.3.  Apple discovered a bug in their OS in 3.1.2 which causes mysterious crashes, and fixed this issue in the release of 3.1.3.   if you do not have the 3.1.3 version of the OS or later, please do that upgrade, then reboot your handset. 

If 3.1.3. or higher was already installed on your handset,  it is likely your phone needs a hard reboot.  Apple recommends rebooting your iPhone or Touch after every installation of any app or upgrade (much like would reboot a computer after installing a new program), so that is the first thing we recommend. This solves the issue in the vast majority of cases.

If you are still experiencing problems, uninstall and reinstall the application.

If that still does not fix the problem, then please contact us and let us know (1) which application you have (2) exactly what happens and (3) what you do leading up to the problem. We need to know all this information so we can track down any bugs that we have not yet stamped out!

I'm unable to hear the sounds after I downloaded the app.  What should I do?

First, please make sure that all of the sound volumes are up and the sound is turned on. Sometimes the sound gets inadvertently turned off due to the location of the mute switch.  Make sure the mute switch on the top left of your iPhone does not show the red or orange dot.  If it does show the dot, then slide the switch so the dot is no longer showing.  If you see the color, then the sounds on your handset have been muted. 

Also, make sure the sound settings are high enough by clicking the top of the rocker button, located below the sound switch on the left of the phone. If you do this while pressing the sound button on the app, it will adjust the handset sounds.   And go into the Settings section of your handset and make sure the sound volumes are set high.

Some models of the iTouch will only play sound through a headset.  If you are still unable to hear the sounds after adjusting the volume settings, please check to see if you can hear the sounds through your headset. 

I’ve downloaded the application, but can’t seem to locate it.  What should I do?

Did you purchase the app from your phone or your computer?  The app appears on whichever unit you purchased it from and will transfer to the other once you synch the iPhone or Touch and your computer.  If you bought the app through iTunes using your computer you will need to synch your handset to the computer to get the app onto your handset. This process is the same for any app that you buy.

Have you synch'd your iPhone or Touch since purchasing our app? If so, look on your iPhone or Touch and see if our icon is already there. If it was synch'd correctly, you will see the  icon on the home screen of the handset.  Depending on how many apps you already have on your handset, it might appear on the second page of the home screen.  If the icon is not there, then you may need to adjust your synch settings or your iPhone or Touch may not be synching properly.  If you still need help downloading your app. you may need to contact Apple or consult your User Guide for further assistance with synching. You can find the User Guide here:  http://manuals.info.apple.com/en_US/iPod_touch_Features_Guide.pdf

I have some ideas that I think would make your applications better. How can I tell you about them?

We love to hear from our customers with helpful ideas to make our apps better. In fact, every upgrade we have offered has in it things that have come directly from our customers who tell us what they think might be done better. We welcome constructive advice from customers as we want our apps to be fun and useful. Oh, and by the way…if you like what you see, you can also tell us! Just email us at support@wildtones.com.

IPHONE RINGTONES

HOW CAN I MAKE RINGTONES FROM YOUR BIRD AND ANIMAL SOUNDS?

The easiest way to get our ringtones on your iPhone is to go to your iPhone and launch iTunes. 

Look for this icon:  

Once you are in iTunes, you should search for “Wildtones” and you will see all the ringtones we currently have available for iPhone.  These are all pre-formatted and sell for $1.29, so you don’t need to do anything to make them work, and there are no other charges.

If you don’t see exactly the one you are looking for, please contact us at support@wildtones.com and let us know what you want.  We add to our available pre-formatted ringtones regularly, and want input from you if there is something special you want.  We cannot make any guarantees that we will be able to offer it, but we value our customers input and do whatever we can to get the products you want.

HOW CAN I KEEP UP TO DATE WITH NEW PRODUCTS AND BIRDING INFORMATION?

We really want to keep in touch with you and want to hear about your birding experiences!

If you want to know more about our products and new releases, please sign up for our newsletter on our home page, or contact us at support@wildtones.com and ask us to sign up!

Please join us on Twitter @wildtonesmobile

And on Facebook on our Wildtones fan page. Here you will get interesting postings every day from us about birds, wildlife, conservation and you can post your own photos and sightings. We look forward to hearing from you!